Bag Clinic · Luxury Leather Care & Restoration
Privacy & Cookie Policy
This policy describes how BAG CLINIC processes the personal data of its clients and of visitors to the bagclinic.pt website.
Privacy and discretion are an integral part of the BAG CLINIC service. We process only the data strictly necessary and never use it for public disclosure without authorisation.
01 Data Controller
BAG CLINIC is the controller of the personal data collected in the course of its activity.
For any privacy-related matter, you can contact us via the WhatsApp or email details available on the website.
02 Data We Process
We process only the personal data provided directly by the client in the context of an assessment request, quotation or service, namely: name, phone number, email address, collection and delivery address, photographs and videos of the pieces, and the communication history.
The website is static and does not collect browsing data on its own initiative. The hosting service may record minimal technical data (such as IP addresses in security logs) necessary for the operation and protection of the site.
03 Purposes and Legal Basis
Data is processed to respond to contact requests, carry out assessments and quotations, perform the contracted services, manage collections and deliveries, and comply with legal, accounting and tax obligations.
The legal basis for processing is the performance of pre-contractual steps and of the service contract, compliance with legal obligations and, where applicable, BAG CLINIC’s legitimate interest in managing its activity.
04 Retention Period
Data is kept only for as long as necessary for the purposes for which it was collected, or for the periods required by law, after which it is deleted or anonymised.
05 Data Sharing
We do not sell or transfer personal data to third parties for marketing purposes.
Data may be shared only with service providers strictly necessary to the activity, such as website hosting, communication platforms (for example, WhatsApp) and carriers, where applicable, as well as with authorities where legally required.
06 Your Rights
Under the General Data Protection Regulation (GDPR), you may exercise your rights of access, rectification, erasure, restriction, objection and portability by contacting BAG CLINIC.
You also have the right to lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).
07 Cookies
The bagclinic.pt website does not use tracking, advertising or analytics cookies.
To measure site audience we use Cloudflare Web Analytics, an aggregated statistics tool that sets no cookies, stores no identifiers on the visitor's device, builds no profiles and does not follow browsing on other sites. This data is anonymous and is used only to understand visit counts, pages viewed and the technical performance of the site.
For this reason, no cookie consent banner is displayed.
When you click external links (such as WhatsApp, Instagram or Facebook), the privacy and cookie policies of those platforms apply.
Should non-essential cookies be introduced in the future, this policy will be updated and prior consent will be requested.
08 Security
We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
09 Changes to This Policy
This policy may be updated for operational or legal reasons. The version published on the website is the version in force.
10 Contact
For privacy questions or to exercise your rights, contact BAG CLINIC via the WhatsApp or email details available on the website.
BAG CLINIC
Luxury Leather Care & Restoration
Lisbon